Damage Waiver Form – Mover Docx

Critical Liability Protection

Damage Waiver Form

Protect your company from damage claims. This essential form documents the shipper’s refusal to purchase proper packing materials and releases your company from liability for any damage caused by improper packing.

Release of Liability

Get a signed release from the shipper, waiving your liability for damages caused by poor packing.

Document Shipper Refusal

Create a clear record that you advised the client to use proper materials and they declined.

Prevent Frivolous Claims

This form is your best defense against claims for items that were not packed correctly by your team.

Don’t Pay for Their Packing Mistakes

See how movers use this waiver to protect their business.

“This form is essential. We have customers refuse packing materials all the time. This waiver has saved us from multiple damage claims. A must-have.”

Mike V.

Foreman, Apex Movers

“We make this form mandatory for any shipper who doesn’t use our packing services. It’s clear, professional, and our insurance adjuster loves that we use it.”

Rachel B.

Owner, Zenith Van Lines

“If a customer wants to pack their own fine china in trash bags, that’s on them. This form ensures it. It’s the best $29 I’ve ever spent on our business.”

Chris P.

Cross-State Logistics

“A customer tried to file a claim for a broken lamp they wrapped in a t-shirt. We showed them this signed waiver. Claim denied. End of story.”

David M.

Sunshine State Movers

“Our crew leaders carry a stack of these. It’s the first thing they pull out when they see a poorly packed box. It has saved us thousands in potential claims.”

Emily F.

Emerald Moving & Storage

“This form is simple, to the point, and holds up. It clearly explains the risk to the customer, so they can’t say they weren’t warned.”

Frank G.

Great Plains Van Lines

“We added this to our digital intake packet. If a customer selects ‘self-pack,’ they must e-sign this waiver before we even book the job. Fantastic.”

Grace H.

Rocky Mountain Relocation

“This is a non-negotiable form for our business. No packing materials, no liability. This form makes that crystal clear to the shipper.”

Ian J.

Pacific Coast Movers

“Simple, effective, and compliant. Our customers understand exactly what they are signing, and we have a solid record of their authorization.”

Jessica K.

Heartland Haulers

“The best damage waiver we’ve used. It’s explicit about releasing us from liability due to ‘inadequate or improper packing materials.’ That’s the key phrase.”

Kyle T.

Lone Star Logistics

Share Your Experience

Help other movers by leaving a review of our liability waiver documents.

Damage Waiver – FAQ

Common questions about packing liability and claims prevention.

It’s a legal document where a shipper acknowledges they have been advised to use proper packing materials but have refused. By signing, they release the moving company from liability for any damage that occurs due to improper or inadequate packing.

You should have the customer sign this form before the move begins, as soon as you identify that they have packed their own items and have refused to purchase or use proper materials like boxes, bubble wrap, or packing paper, especially for fragile items.

This form specifically releases the mover from liability for damages *resulting from improper packing*. It does not release the mover from liability for damage caused by other forms of negligence, such as dropping a box or transportation accidents, which would be covered by the valuation policy.

Yes, when signed by the client, this form serves as a binding agreement and a release of liability for the specific risks outlined in the waiver. It is a critical piece of evidence in the event of a claim or dispute.

While you should also make notes on the inventory/Bill of Lading, a separate, signed waiver is much stronger. It proves the shipper was explicitly warned of the risks and knowingly accepted them, which is much more powerful than a simple notation.